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Yes. Every dress listed on our website is physically in stock and available in the size shown on the product page. We do not take custom orders or made-to-order requests for outlet gowns.

No. Outlet dresses are sold only in the size currently available. If a size is not shown on the product page, we cannot order it from the designer.

In most cases, no. Many outlet gowns are one-of-a-kind samples, discontinued styles or past-season pieces, so once a dress is sold it is usually gone for good.

A sample dress is a gown that was previously used in a bridal salon for try-ons, display or showroom appointments. It has not usually been worn at a wedding, but it may show light signs of handling.

A new dress has not been used for salon try-ons, a sample dress has been tried on in a boutique or showroom, and a pre-owned dress has usually been purchased or worn by a bride before.

Yes. We only sell genuine bridal gowns from the designers or bridal boutiques stated on the product page. We do not sell replicas or counterfeit dresses.

Our prices are lower because the dresses may be salon samples, discontinued styles, previous collections, overstock items or one-off pieces available only in limited sizes.

Yes, unless stated otherwise. For outlet and sample gowns, the photos and description are intended to represent the actual dress or the exact style and size being sold.

Yes. If you would like to see extra photos, close-ups or a short video of a dress, please contact us before placing your order and we will help where possible.

Each dress is inspected before it is listed and again before dispatch. Any visible marks, missing beads, fabric pulls or other notable imperfections are described where applicable.

Yes. Sample gowns may have minor signs of try-on use, such as light marks, small pulls, loose beading or dust on the hem. Any major visible flaws will be noted in the product description.

Some dresses may be lightly steamed or spot checked before dispatch, but professional bridal cleaning is not always included. We recommend arranging cleaning locally if you want a fully refreshed gown.

No. We are an online outlet store, so we do not offer in-person appointments, showroom try-ons or at-home try-on services.

Compare your bust, waist and hip measurements with the measurements or size chart on the product page. Bridal sizing often runs smaller than everyday clothing, so always use measurements rather than your usual dress size.

We usually recommend choosing the larger suitable size because most wedding dresses can be taken in by a professional seamstress. Letting a gown out is more limited and depends on the seam allowance.

Most wedding dresses can be altered, especially at the bust, waist, straps, hem and bustle. The amount of alteration possible depends on the structure, fabric, beading and seam allowance of the dress.

Sometimes, but it is not guaranteed. A seamstress may be able to let out a dress slightly if there is enough seam allowance, but many gowns cannot be increased by a full size.

Yes, many gowns can be taken in by one or more sizes. For best results, we recommend working with an experienced bridal seamstress.

No, we sell dresses online only and do not provide in-house alterations. You will need to arrange alterations with a local bridal seamstress after receiving your gown.

Unfortunately, we cannot guarantee reservations. Outlet dresses are usually one-off pieces and are sold on a first-come, first-served basis.

If you love a dress and the measurements are right, we recommend ordering promptly. Most outlet gowns are available in only one size and may not be restocked once sold.

Orders can only be cancelled before they are packed or dispatched. Once your order has been shipped, it must follow our standard returns and exchanges policy.

We accept the payment methods shown at checkout, which may include major credit or debit cards and other secure online payment options depending on your location.

If instalment payment options are available, they will be displayed at checkout. Availability may depend on your country, order value and the payment provider.

Yes. Payments are processed through secure payment providers. We do not store your full card details on our website.

Ready-to-ship outlet dresses are usually dispatched within the processing time shown at checkout or on the delivery information page. You will receive tracking details once your order has shipped.

Delivery time depends on your country, shipping method and courier service. Estimated delivery times are shown at checkout, and tracking will be provided after dispatch.

Yes, we offer international shipping to many countries. Available destinations and shipping options will be shown at checkout.

International orders may be subject to customs duties, import taxes or local fees. These charges are set by your country and are the responsibility of the customer.

Express shipping may be available depending on your location. If available, it will appear as an option at checkout.

Yes. Once your dress has been dispatched, you will receive a tracking number so you can follow the delivery progress.

Please check your tracking link first. If there has been no update for several business days, contact us and we will help you investigate the shipment with the courier.

Please contact us as soon as possible with photos of the packaging, the dress and the affected area. We will review the issue according to our returns and damage-report policy.

Return eligibility depends on the product and our current returns policy. Some outlet, sample or final-sale dresses may not be returnable, so please check the product page and returns information before ordering.

No. Items marked as final sale cannot usually be returned, exchanged or refunded unless required by applicable consumer law.

Because all outlet gowns are sold in specific in-stock sizes, we recommend checking measurements carefully before ordering. If the dress does not fit, you may need alterations or, where eligible, follow our returns policy.

Shipping costs are usually non-refundable unless the return is due to an error on our side or required by applicable law. Please review our returns policy for full details.

Once an eligible return is received and inspected, refunds are processed according to our returns policy. Your bank or payment provider may need additional time to post the refund.

Exchanges are limited because most outlet gowns are one-off pieces. If the dress you want is available and your item is eligible for return, please contact us to discuss possible options.

Yes, if accessories such as veils, belts, overskirts or bridal separates are available on the website, you can add them to your order before checkout.